Payment
We accept Credit Card and Debit Card payments via SagePay (formerly Protx) secure gateway.

The goods will not be delivered until the customer's funds that have been paid to Thermatex have cleared in full.

Order Notes
Please note that all transactions will be carried out in British sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Thermatex  monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Thermatex  reserves the right to decline orders for bulk or high value purchases.

Delivery
Our products are made to order so please allow 28 days. If you require a product sooner, please call us and we will try to help.

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Unfortunately, as many of our products are provided on a made-to-measure basis, we cannot accept returns of products that have been unpackaged and worn unless there is a fault with the product, or it has not been manufactured to your specification.

Contacting us
Please contact us at the details below:

Postal Address:
Thermatex  
3 Parc Teifi Business Park
Cardigan
Ceredigion
SA43 1EW
Wales
UK

Phone: +44 (0)1239 614648
Fax: +44 (0)1239 621234
Email: shoponline@thermatex.co.uk
Web: www.thermatex.co.uk

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm Thermatex   or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Thermatex  owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Thermatex  or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks
All trademarks that appear on this site are the property of their respective owners.